Frequently Asked Questions
Everything you need to know about ordering, shipping and our products.
Do I need an account to place an order?
No. You can check out as a guest. An account lets you see your order history and saves your details for next time.
Is there a fee to create an account?
No. Creating an account is free.
Which payment methods do you accept?
The payment methods available are shown at checkout. Payments are processed securely by our payment provider, and we do not see or store your full card details.
Do you deliver to my area?
Enter your delivery address at checkout to see the delivery options available to you.
How much is delivery, and do you offer free delivery?
Delivery fees depend on your delivery address and your order. Any free-delivery offer that applies is shown at checkout before you pay. See our Shipping page for more detail.
Who delivers my order, and how long does it take?
Orders are delivered by our courier and postal partners. Delivery times depend on your location and the delivery option you choose. See our Shipping page for more detail.
Can I track my order?
Where the carrier provides tracking, we will share the tracking details with you. If you have an account, you can also see your orders under My Account.
Can the delivery address be different from my billing address?
Yes. Each order is delivered to one address.
Can I change or cancel my order after placing it?
Contact us as soon as possible. If the order has not yet been dispatched, we will cancel it and refund you in full. Once it has been dispatched it cannot be changed, but our Returns and Refunds page explains your options.
What if an item is damaged, faulty, missing or incorrect?
Please contact us through our Contact page with your order number and, if you can, a photo. Our Returns and Refunds page explains what happens next, including your rights under the Australian Consumer Law.
Can I return something if I change my mind?
No. We do not accept returns for a change of mind or an item ordered by mistake. This does not affect your rights if an item is damaged, faulty, missing or incorrect. Our Returns and Refunds page has the details.
How are refunds paid?
Refunds are made to the payment method used for the order, unless we agree another method with you.
I forgot my password. What do I do?
Use the forgot-password link on the sign-in page and we will email you a link to set a new one.
Do you have a physical store?
We are an online store. If a pickup option is available for your order, it is shown at checkout.
Do you supply businesses or bulk orders?
Yes. Please contact us through our Contact page to discuss your needs.
The product I want is not in your range. Can I suggest it?
Yes, please do. Send us your suggestion through our Contact page.