Returns & Refunds

This policy explains what to do if something is wrong with your order, and how refunds work. It sits alongside our Terms and Conditions.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Please check your order when it arrives. If anything is damaged, faulty, missing or not what you ordered, contact us through our Contact page with your order number and, where you can, a photo of the item and its packaging.

Reporting a problem promptly helps us resolve it quickly, particularly for chilled, frozen and other perishable items, which we may need to assess while they are still fresh. Please keep the item and its packaging until we have been in touch.

Where an item has a major failure, you can choose a refund or a replacement. For other problems we will repair, replace or refund the item. Where we ask you to return a faulty item, we will cover the reasonable cost of returning it.

Because we sell food and household goods, we do not accept returns or give refunds if you simply change your mind or ordered the wrong item, so please choose carefully. This does not affect your rights for items that are damaged, faulty, missing or incorrect, set out above.

Refunds are made to the payment method used for the order, unless we agree another method with you. Once a refund is processed, the time it takes to appear depends on your bank or payment provider.

If you need to cancel or change an order, contact us as soon as possible. If the order has not yet been dispatched, we will cancel it and refund you in full. Once an order has been dispatched it cannot be cancelled, but you may still be able to return it under this policy.

For any question about a return or refund, please get in touch through our Contact page.